We are committed to ensuring that your tea shopping experience is nothing but the best! If you're not satisfied with our products, we will do whatever it takes for you to be happy. In case of returns due to damaged/defective product, we will issue a full refund including delivery charges incurred by you and replace the product at no extra cost if needed.
Returns and refunds are governed by these terms & conditions: If your item arrives damaged then please send an email within 7 days of delivery for a return query as well as replacement suggestion. 

Duplicate Payments & Transaction Fee:

If any online payment has been processed more than once (i.e duplicate payments), then the excess amount will be refunded to you from our end within 10-15 business days of receiving your claim/report, but it's important that transaction fee charged by the gateway is deducted from this total refund amount.